The office handles refund requests for qualified clients. You can come into the office to submit a claim and start the refund procedure if your flight was canceled, delayed, or you require a refund for any other reason. Zoom Airlines offers miles and other bonuses to its loyal customers as part of its frequent flyer program. You can register for the program, keep track of your miles, and exchange rewards for future trips with the assistance of the New York office. The employees in the New York office can assist with planning and booking group tickets if you are planning travel for a large group, such as a family vacation or business trip, guaranteeing a seamless experience for all members of your party.